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Customer Services

  • Deliveries for orders exceeding £1,500 (incl. VAT) are free of charge within the M25 in London. Orders below this amount or outside the M25 are charged at cost plus VAT. For deliveries outside the UK we obtain separate quotes.
  • Deliveries can only be made during normal working hours, Monday to Friday.
  • All deliveries must be signed for. Claims regarding shortage or damaged goods must be made at the time of delivery and noted on the delivery receipt. No claims for shortage will be accepted after the delivery.
  • Claims regarding damaged goods made after delivery will be considered at the discretion of Skandium Limited and must be made within a reasonable period of time.
  • Goods will be held free of charge for 2 weeks from the time that the goods are available for delivery. Storage time over and above this will be charged at the rate of £30 per order per week.
  • The estimated lead-time is based on our experience from working with our manufacturers and on the information the manufacturers give us. We will endeavour to keep customers informed of any unexpected delays.
  • While we will take all possible action to maintain the estimated lead-time, we are unable to influence delays caused by shipping companies, damage during transit, strike action, factory holidays or changes in manufacturing schedules.
  • Skandium Limited does not accept financial liability for any loss due to late delivery.
  • It is the customer’s responsibility to oversee that all measurements of goods ordered are checked to ensure accessibility. Goods that are unable to be delivered as a result of problems involving access that were not noted at the time of ordering will not be refunded, nor will any delivery cost.
  • We are unable to offer a removal service for old furniture.
  • Other questions? Please email us at letstalk@skandium.com - or visit our helpdesk.