COVID-19 updates

 

We continue to operate business as usual. Offering contact free delivery within the UK and extended return policy for a limited time.

Skandium takes the safety of all our staff, the community and our customers with the utmost seriousness. At this uncertain time, we offer our best wishes to all. We continue to provide the best of modern contemporary design from Scandinavian, there has never been a more important time to live your best Hygge life.

Please see below for the latest COVID19 updates:

General Courier:
Customers will not be asked to sign handheld units and our drivers will take a photo of the parcel at the point of delivery.

We also recognise that some people may be self-isolating and unwilling or unable to open their door to receive parcels, so there's a range of delivery options for everyone including setting their delivery preferences on the DPD app or leaving a note on the front door telling us where to leave the parcel.

White-Glove Delivery Service:
Home deliveries are continuing to take place. Customers will receive a pre-delivery call and will be asked the following:

Have you or anybody living at this address displayed possible coronavirus symptoms resulting in any of you having to self-isolate?

If yes - the delivery will be cancelled and rebooked for at least 14 days later. If no - please read the following statement:

On arrival at your property, we will only be able to deliver your goods to either your doorstep or to a garage or outbuilding. Regretfully, we will not be able to enter your main premises or undertake any assembly services that you may have booked. Alternatively, we will be happy to hold onto your order until it is safe to proceed with a full assembly delivery.

Showroom - Bacon Street

Our London showroom has now re opened and is by appointment only, Wednesday to Friday 10am-6pm.

Current Stock Supply

In general most suppliers are unaffected by the crisis. However they has been some delays in where we are all getting use to our new operations across the world.

There are a few items, mainly textiles, that supply has been delayed, please contact us for further information as this situation changes regularly.

Although we are full operational at this time, it is taking a little longer to inform customers of a more specific delivery date due to the availability of the information. In usual practice this has been done within 2-10 days of placing an order. Please bear with us, we aim to inform all customers as soon as this information is available. This has not extended advertised lead times in general.

 

Thank you for your understanding.