To start the return process, please enter your email address and the order number below.
How does this work?
- Enter order number and order email address and click Start
- Follow the instructions and select any item you wish to return
- Once your return request has been approved, you will receive a confirmation email outlining the next steps.
What are the conditions for return?
Most purchases from Skandium can be returned within 365 days.
However the returned item must meet the following conditions:
- It must in unused as-new condition
- It must be returned in original packaging with no damages or marks
- "Made to order" items cannot be refunded
If your returned item does not meet these conditions, we will send it back at your expense.
What does it cost me?
- Returning parcels up to 60x50x50cm weighing less than 10 kg is complimentary
- If your return parcel exceeds this size, please contact us at firstname.lastname@example.org
- Please note that your original delivery costs will not be refunded
I have shipped my returns - what's next?
- When we receive your return, you will get a confirmation by e-mail.
- We will inspect your return and let you know if accepted.
- If your return is accepted, your refund will be processed.
- The amount will be returned to the original method of payment and will be in your account within 10 working days.