Terms of service
SKANDIUM TERMS AND CONDITIONS
PLACING AN ORDER
Once your order has placed, a confirmation email will be sent to the email address you provided on your order. If you have not received a confirmation email, please check your spam folder.
If you do not receive your confirmation email please contact us immediately to confirm your order. The Webshop can be contacted at firstname.lastname@example.org or +44 (0) 20 3633 7626.
Please read your email confirmation carefully to ensure that each item you ordered has the correct finish, color, size and quantity. Please contact us immediately if you find any errors, or if the information is unclear.
You are resoponsible for “made to order items” that are ordered correctly. Please only order if you are certain about the specifications for the item you are ordering. If you need assistance or have any questions about any products online before you purchase please contact us at The Webshop at +44 (0) 20 3633 7626 or email@example.com.
We reserve the right to refuse an order. If we do not accept your order, we will contact you immediately and refund the full refund.
When we have accepted your order, a second confirmation email will be sent with estimated lead-time- This is based on stock availability, estimated supplier manufacturing time and estimated delivery time.
You will be notified as soon as you your order is available for dispatch.
It is important to note that the estimated lead-time given is NOT guaranteed.
Skandium does not accept any liability for any losses caused by delays. Cancellation of “made to order items” cannot be refunded due to any length of delay, if production of the item has begun. You will be notified if any unforseen delays occour as soon as these comes to our attention.
If an error in pricing occurs we will contact you immediately and you will have the option of either paying the correct price or cancel your order. We are not obligated to offer any order at an wrongly published price. If you decide to cancel your order, the total amount of the order will be refunded.
Please be advised that the price of our items can change without notice. If there is a change in price to your item after you have placed your order, this will never affect the price of your original order. Sale prices can only be offered when an order is made during a sale period.
All orders are placed in GBP even if you use our currency conversion tool. Please bear this in mind in case your bank charges you any international exchange fees.
All orders sent outside of the European Union are subject to local duty and custom charges - you the customer must settle these charges upond delivery. Our website automatically deducts UK VAT on all orders shipped to outside the EU.
When viewing images please be aware that finishes, colours and sizes shown online may not be a perfect likeness of the items, due to the constraints of technology. Although we always make every attempt to match the true likeness of all finishes, colours and sizes online, there are other factors outside our control that can alter these. For example, we may have not received images for each variation of products available in multiple finishes from the manufacturer. Please only order if you are fully confident of the finishes, colours and sizes you are choosing. If you need help, please contact us to see samples of fabrics and finishes.
Product packaging may vary from what is displayed online.
Items made from natural materials like wood, marble and wool are unique and can vary slightly from what is shown online due to the nature of the materials. Items that are handmade will always have slight variations, which we feel makes each item special.
Items such as cushions made from fabric with large repeat patterns may not look exactly as seen online. Cushions made from different sections of a larger pattern can sometimes look different.
All of our suppliers have the highest standards when producing specified finishes. However, items that not ordered together at the same time are not guaranteed to match perfectly. There are factors outside our control such as different production runs, that can cause slight differences in finish, colour and size. Please also note that there can be colour fading from long exposure to sunlight, so a replacement cushion might not match your existing ones, for example.
Glass items can contain slight imperfections due to the nature of the production process. Glass items that are mouth blown are formed by hand, and so colours and shape for these items will sometimes vary slightly between the same products. The best example of this are the birds by Oiva Toikka by iittala. This imperfection between the same products is what makes each bird by Oiva Toikka unique.
MADE TO ORDER ITEMS
“Made to order items” are defined as items that are ordered to customer’s specifications and put into production as per these specifications.
All "Made to order items" are clearly labelled as such on the corresponding product page in the delivery section and in the "shopping basket".
Examples of made to order items are furniture, lighting, blinds, curtains, carpets and rugs.
“Made to order items” cannot be cancelled, modified or exchanged. If you wish to make changes to your “Made to order item” at any point you MUST contact us as soon as possible: we will do our best to help with your request, depending on the stage of your order.
It is the customer’s responsibility to be fully aware of the finishes, colours and sizes they are specifying. It is also the customer’s responsibility to check our confirmation email to ensure that all products have been ordered correctly. Please also note you must read the information of the order in words, as any images shown online or in an email are never a confirmation of the correct items ordered. If you are not sure, please always contact us at the webshop and request to see samples.
FAULTY OR DAMAGED ITEMS
Please always inspect your order when it arrives. Any damage must be reported to us by email or by phone within 7 days of receipt to make a claim. We require your order number, a description of the damage and photos of the damage. Within the UK, if a claim is accepted, we will arrange to exchange it for a replacement. Within the UK, “made to order items” that are faulty or damaged on arrival will be reordered and redelivered within the regular estimated lead-time, after the return of the damaged item.
The cost of returning damaged items from outside of the UK is the responsibility of the customer. If the items are large and/or fragile, Skandium may require that a specialized delivery service is used with the shipment costs being the responsibility of the customer.
SKANDIUM GIFT CARDS
Please keep your e-gift card code secure. Your card number is unique and the total value can only be redeemed once.
Ways to redeem your e-gift card:
Online: To redeem your e-gift card online, please enter the 13-digit card number at the check out.
Skandium can not be held liable and replace missing or stolen cards. A gift card cannot be exchanged for cash. No refund can be given on a gift card.
For any further inquiries regarding gift cards, our Customer Care team is always available to answer your questions.
SKANDIUM PRICE MATCH OFFER
We want our customers to be confident that they always shop at the best price possible at Skandium.
Should you find the same item elsewhere at a lower price, we will match the that price, under certain reasonable terms listed below.
Please contact our Customer Care team for a Price Match at firstname.lastname@example.org
PRICE MATCH TERMS AND CONDITIONS
- The price match is limited for a period of 14 days from when you placed your order or purchased an item, delivery does not have to have taken place.
- The product must be identical, same colour, finish, size, etc.
- The product must be available or delivered to you by the same date.
- Price Matching with a website, this must be a UK based website with a physical store in the UK and priced in £ sterling.
- The Price Match does not cover any free product(s) offered.
- Items must be send from a UK autohrized retailer or stockist.
- Products found on membership websites are not covered under this Priced Match.
- End of line, display sale, seconds or sale by or on behalf of companies in Administration are excluded from the Price Match.
GENERAL TERMS AND CONDITIONS OF THIS WEB SITE
Welcome to the web site of SKANDIUM LONDON LTD (hereinafter referred to as "Skandium"). Users are requested to read these terms and conditions carefully before using this website (hereinafter referred to as the "Website"). This Website may be used only for information. Any use of this Website and downloading of Materials herein shall constitute agreement by the User to comply with the currently applicable terms and conditions of use. If you do not accept these terms and conditions, then use of this Web site and downloading of Materials herein is prohibited. Use of this Web site constitutes acceptance of these terms and conditions. Skandium hereby grants to the User a limited right to use and examine this Website and the Materials contained therein. Skandium hereby grants to the User the right to examine and download information contained in the Website (herein referred to as "Material") only for personal and non-commercial use. This granting of rights of use shall not constitute assignment of title to the Material or copies thereof. The User must discharge Skandium and all companies belonging to the same group as Skandium at the time in question, together with all of the clerical staff, managers and representatives thereof, from liability for all claims arising from use of this Website by the User.
INTELLECTUAL PROPERTY RIGHTS
The copyright in this Website and in all of the Material contained therein is protected under international copyright laws and copyright conventions. The User shall be required to comply globally with all copyright laws when using this Website, and to prevent unauthorised copying of the Material. All intellectual property rights pertaining to the Web site (including copyright, registered and unregistered trade mark and design rights, patents, domain names, commercial secrets and database rights) shall be retained by Skandium or by its partners. All goodwill arising from the use of intellectual property rights belonging to Skandium shall belong wholly to Skandium. Skandium grants the User no direct or indirect rights to any intellectual property rights.
LINKS TO EXTERNAL WEB SITES
Skandium may include in this Website links to websites maintained by other parties. Use of links of this kind transfers the User away from this Website. Skandium neither supervises nor checks the content of external websites, nor shall Skandium be liable for the validity, reliability or data security of external websites. The User is advised to examine the terms and conditions of use and the user instructions of linked websites with care before using the said websites. The User shall use the linked websites entirely at the User's own risk. The links shall, as such, constitute no indication of title to the linked website, nor to any support of Skandium for the said website or of its approval for materials therein; nor that Skandium is entitled to use any trade mark, trade names or copyrighted material that may be viewed through the said links; nor that the proprietor of a linked web site is entitled to use any trade marks, trade names, domain names or copyrighted materials of Skandium or of its associated companies or subsidiaries.
EXTERNAL LINKS TO THIS WEBSITE
Written approval must be secured from Skandium for all links to this Website, unless the link meets the following conditions: (i) the link consists solely of the plain typeface URL www.skandium.com and includes no trade mark of Skandium or the word Skandium as such or in logo form; (ii) the link refers directly to the home page at www.skandium.com and to no subordinate page of the said web site; (iii) when following the link, the linked Skandium web site opens in an independent new browser window and not in a frame of the linking website; (iv) the appearance, placement and other features of the link do not create an erroneous impression that the linking party or its operations and products are associated with Skandium operations or are sponsored by Skandium; (v) the link has no detrimental effect on the reputation and trade marks of Skandium or of companies belonging to the same group as Skandium at the time in question. Skandium reserves the right to withdraw its consent to a link at any time according to its own unfettered discretion, and also to prohibit any link meeting the foregoing conditions that, in Skandium estimation, has been placed in an unsuitable setting and could harm the high level of goodwill that is associated with Skandium or cause damage to Skandium.
Skandium reserves the right to amend and modify these terms and conditions of use, and to add or remove any part of these terms and conditions of use, in whole or in part, at any time, as Skandium sees fit in its own unfettered discretion. All amendments to these terms and conditions of use shall take effect when they have been announced on the Website. Any use of the Website following amendment to the terms and conditions of use shall constitute acceptance of the said amendment. Skandium shall be entitled, at any time and without notice, to modify all parts of this Web site; to rectify defects and deficiencies therein; to effect other alterations to this Website, to the Material and to the products, programs, services and prices described on the Website; and to remove elements of the website from use, including Website functions. Skandium shall also have the right, without notice and without liability for compensation, to restrict the use of certain functions and services, or use of Website in whole or in part. For a justified reason, Skandium shall be entitled at any time to terminate all rights of use that it has granted.
LIMITATION OF LIABILITY
Skandium shall use its best endeavours to ensure that the Website and the services contained therein remain in use continuously and without disruption. Skandium shall not, however, be liable for ensuring that the service operates in a manner that is uninterrupted, timely and free of error. Every effort has been taken to ensure the accuracy of the information in the Website. Skandium shall nevertheless not be liable for the accuracy of this content. The Material may contain inaccuracies and typographical errors. Skandium offers no guarantee as to the accuracy or completeness of the Material, nor of the reliability of any advice, opinion, statement, or other information that appears on the Web site or that may be shared through the Web site. Any use of such opinions, advice, statements or information and reliance upon them shall take place at the User's own risk, and the User is advised to seek the assistance of an expert for advice appropriate to the User's individual situation. All content is offered as is. The Web site and the information contained therein will be modified from time to time. Skandium offers no guarantees and accepts no liability, including guarantees and liabilities in respect of commercial utility, suitability for any particular purpose or non-infringement of rights, or guarantees concerning the functioning of this Web site or of its content. Skandium shall not be liable for the provision and accuracy of product and sales information outside of this Website. Skandium offers no guarantees as to the protection of this Website. All of the information contained in this Website is provided on an "as is" basis, with no guarantee of any kind. The User hereby accepts that Skandium cannot guarantee the data security of any information submitted through this Web site. Skandium offer no guarantee that this Website, the web servers that maintain this Web site, or electronic communications sent by Skandium are free from viruses or other harmful elements. The User hereby accepts that Skandium shall not be liable for materials or information that are sent or received by the User, or that are not sent or received by the User. Skandium shall not be liable for any direct, indirect, immediate or consequential damage or special damage, or for such damage based on tort liability (including damage arising from loss of business, contract, product or information or from interruption of business operations), arising from use of this Website or of the contents thereof, or from prevention of the said use, or from these terms and conditions, regardless of whether the said damage is based on an agreement, infringement of rights, recklessness or other grounds, and even if Skandium was forewarned of the possibility of such damage. Skandium shall likewise not be liable for any errors, inaccuracies, deficiencies or other defects, delays or lack of correctness of the information contained in this Website.
These terms and conditions of use shall be governed by the law of the United Kingdom. Notifications concerning copyright and trade marks. Copyright to the content of the Website is owned by Skandium or by its partners. All rights reserved.