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Made to order items

“Made to order items” are defined as items that are ordered to customer’s specifications and put into production as per these specifications.

All "Made to order items" are clearly labelled as such on the corresponding product page in the delivery section and in the "shopping bag".

Examples of made to order items are, but not limited to, furniture, lighting, blinds, curtains, carpets and rugs.

Once production has begun, “Made to order items” cannot be refunded, modified or exchanged. If you want to make any changes to your “Made to order item” at any point you MUST contact us as soon as possible and given the stage of the production we will do our best to proceed with your request. Given the nature of the request, if an additional charge is required, it is required of the customer to pay this charge immediately.

It is the customer’s responsibility to be fully aware of the finishes, colours and sizes they are specifying. It is also the customer’s responsibility to check our confirmation email to ensure that all products have been ordered correctly. Please also note you must read the information of the order in words, as any images shown online or in an email are never a confirmation of the correct items ordered. If you are not sure please always contact us at the webshop or visit one of our store location and request to see samples.