Made to order items
“Made to order items” are defined as items that are ordered to customer’s specifications and put into production as per these specifications. It also includes certain lighting and furniture that we do not hold as stock and is purchased by demand.
All "Made to order items" are clearly labelled as such on the corresponding product page in the delivery section and in the "shopping bag".
Examples of made to order items are, but not limited to, furniture, lighting, blinds, curtains, carpets and rugs.
Once an order has been confirmed with the supplier or production has begun, “Made to order items” cannot be refunded, modified or exchanged. If you want to make any changes to your “Made to order item” at any point you MUST contact us as soon as possible and given the stage of the production we will do our best to proceed with your request. Given the nature of the request, if an additional charge is required, it is required of the customer to pay this charge immediately.
It is the customer’s responsibility to be fully aware of the finishes, colours and sizes they are specifying. It is also the customer’s responsibility to check our confirmation email to ensure that all products have been ordered correctly. Please also note you must read the information of the order in words, as any images shown online or in an email are never a confirmation of the correct items ordered. If you are not sure please always contact us at the webshop or visit one of our store location and request to see samples.
ESTIMATED DELIVERY LEAD TIMES
All items in stock will state ‘READY FOR IMMEDIATE DISPATCH’ directly below once your specific finish is selected. These items will be shipped usually on a next working day basis before 1 pm for parcel deliveries and 1-15 working days for larger furniture and delicate item deliveries.
If an item is not a stock item you will see the estimated lead time below each product once the specific finish has been selected. This lead time is provided to us by the manufacturer and takes into consideration the ordering process, construction and quality checks. The lead time shown is from the time of ordering to when the item reaches our warehouse and is ready for dispatch at which point you will be contacted.
Once we have received confirmation from the supplier of a more specific estimated arrival date, we will email you to keep you updated on this time. If an item is delayed due to production delays or for unforeseen circumstances, we will contact you as soon as this information is made available.
For orders with more than one item, the item with the longest lead time will dictate the lead time for an order, however, if an item is delayed significantly past the advertised lead time we will offer an additional delivery at no additional cost.
Lead-times for deliveries during August/September and December may be longer due to summer and Christmas factory closures across our network of suppliers. Please contact us for specific information.
Skandium.com does not accept liability for any loss due to late delivery.